BSNL Customer Care Numbers 1800 345 1500

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Organization:  BSNL TOLL FREE NUMBER(S): 

  • 1800 345 1500 (Landline – from other operator mobile or Landline)
  • 1800 180 1502 (WLL / CDMA)
  • 1800 180 1503 (GSM Postpaid / Prepaid)
  • 1800 345 1504 (Broadband Complaint Booking)
  • 1800 425 1957 (BSNL – For MPLS & Other Data Services)
  • 1800 425 7007 (Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
  • 1909 (DND from Landline / Mobile)

ALL INDIA NUMBER(S): 

  • 9482157007 (SMS Other Operators)

Website:  Official Website

Details for Complaint Procedure and contact details of Complaining Officer of your circle are also given on the back side of your Telephone Bills.

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Customer Care

LandLine

1500 from BSNL mobile or Landline
1800-345-1500 from other operator mobile or Landline

Broadband

1504 from BSNL mobile or Landline
1800-345-1504 from other operator mobile or Landline

GSM Postpaid / Prepaid

1503 from BSNL mobile or Landline
1800-180-1503 from other operator mobile or Landline

WLL / CDMA

1502 from BSNL mobile or Landline
1800-180-1502 from other operator mobile or Landline

Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)

Toll Free No-18004257007
SMS Short Code for BSNL-57007
SMS Other Operators- 9482157007
Email Id- ebenquiry@bsnl.co.in
Leased Line Call Centre: 1800-425-1957

Global Satellite Phone service

Contact No. : 0120-2755877
Fax No. : 0120-2755877
Call center : 1800 425 1957
Email : satphone.india@bsnl.co.in , dn_sahai@bsnl.co.in

Franchisee contact

Grievance Redressal

Tier : 1 Customer Care No. (Given Above)

Tier : 2 Appellate authority

Table Search:

StatePhoneEmailName of PG Appellate AuthrityAddressFax
Andman and Nicobar03192-233800cgm_an@bsnl.co.inV. Jagadeesan, CGMO/o CGMT, A and N Circle, Port Blair03192-233660
Andhra Pradesh0866-2444777isoropia@gmail.comShri L.S.ROPIA, PGM CFA4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Chuttugunta, Eluru Road,Vijaywada- 520004   
Assam0361-2736394  gmadmin_assam@bsnl.co.inKishor Kumar, GM(HR & Admn)O/o CGMT, Assam Telecom Circle, Guwahati-7810010361-2736395
Bihar0612-2239938 gmo_bihar@bsnl.co.inShri M. S. Dhaker, GM(NWO-CFA)5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001 
Chhattisgarh0771-2229300pg_cgappeal@bsnl.co.inKulranjan Kujur, GM(CFA)O/o CGMT, Chhattisgarh Circle, Khamhardih Telephone Exchange Campus, Vidhan Sabha Road, Raipur, Chhattisgarh0771-2228300
Chennai044-26411300pg_chennai@bsnl.co.inShri. V. Senthil Vasan, PGM(O)O/o CGMT, Chennai Telecom Distt., Chennai  044-26426888
Gujarat079-26481366gmnwocfa@gmail.comShri D P Parihar, PGM (NWO-CFA)7th Floor, O/o CGMT, Gujarat Circle, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006079-26481416
Himachal Pradesh0177-2622949  app_auth_hp@bsnl.co.inSh Rajinder KumarO/o of CGMT, HP, Block No.11, SDA Complex, Kasumpti, Shimla, 1710090177-2621133
Calcutta033-22438000gmsmctd@bsnl.co.inS N Banerjee, GM(S&M)O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan,34, B.B.D. Bag, Kol- 700 001   
Haryana0171-2602700gm_cfa_har@bsnl.co.inMahesh Chand Meena, GM(CFA)O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. – 1330010171-2603155  
Jharkhand0651-2208800  gmcfajkd@gmail.comSmt. Geeta Banerjee, PGM(CFA)O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi – 8352170651-2209900
Jammu & Kahmir0191-2477222gmcfajk@gmail.comShri Ravindra Kumar LL & BB, GM(CFA)O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu0191-2477255
0191-2477789gmnwpcmjk@gmail.comM. K. Yadav [Mobile], GM(CM)4th Floor, Trikuta Nagar Exchange Building, Jammu0191-2477555
Kerala0471-2306600gmhrkerala@gmail.com  Sri. Sathesh .R, GM(HR & Admn)O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-6950330471-2305922
Karnatka080-25362244gmop_ktk@bsnl.co.inSri Janardhan Rao, PGM(NWO-CFA), KarnatakaArea of Jurisdiction–Consumer fixed access(CFA) Karnataka Circle(Excluding Bangalore SSA), Room No.101, I Floor Office of CGMT, Karnataka Circle, No.1 Swami Vivekananda Road, Bangluru-560008080-25301166
Karnatka080-25555111appellate_msktk@bsnl.co.inShri C A Reddy, GM(NWO-CM), KarnatakaArea of Jurisdiction –Consumer Mobility (CM), Karnataka Circle (excluding Bangalore SSA), Room No 326, 3rd Floor, Annexe Bldg, O/o CGMT, Karnataka Telecom Circle, No.1,Swami Vivekananda Road, Bangaluru-560008080-25555112
Karnatka080-22865300gmhrabgtd@gmail.comShri Vinod Kumar Gupta GM(HR&Admin), KarnatakaArea of Jurisdiction–Consumer Mobility and CFA(Only Bangalore jurisdiction) , 2nd floor, O/o PGM Bangalore telecom District,Telephone House,Rajbhavan Road , Bangalore- 560001080-22861414
Maharashra022-26612184  pgmd_mah@bsnl.co.inSandeep Agarwal, PGM(CFA)2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai – 400054022-26615815
Madhya pradesh0755-2570700  gm_regulation@bsnl.co.inNeeraj Khare, PGM (NWO-CFA)O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal  0755-2572424
Norh east 10364-2222100gmcmtso.ne1@gmail.comMs. D.Giri, PGM(HR)O/o CGMT, BSNL, CTO Building, N.E-1 Circle, Shillong – 1.0364-2501563
North east 203862-234470 Shri BABU Ram, GM(S & M)O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur 
Odisha0674-2535399gmcfaor@gmail.comManoj Kumar Patel, GM(CFA)O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009  0674-2534545
Punjab0172-2604747pg_appellate_pb@bsnl.co.inSandeep Khullar, PGM (CFA)O/o CGMT, Punjab Circle, Plot No. 2, Sanchar Sadan, Sector 34A, Chandigarh  0172-2664100
Rajasthan0141-2365050  pg_appellate_raj@bsnl.co.inR P Sharma, PGM(NWO-CFA)O/o CGMT, Rajasthan Circle, Jaipur0141-2377400
Tamil Nadu044-28293914gmo_tn@bsnl.co.inT.PONKODI , PGM(NWO-CFA)O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006  044-28293915
UP East0522-2621200gmnwocfa_upe@bsnl.co.inNeeraj Verma, PGM(OP)O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow0522-2230300
UP West0121-2600786gmhrupw@bsnl.co.inSh A K Srivastava, GM(HR)O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar 
Uttaranchal0135-2714100pg_ual@bsnl.co.inB. S. Rauthan, DGM(NWO-CFA)O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001  0135-2714300
West Bengal033-22100068gmhrwbtc@gmail.com  Smt. Pranati Das, GM (OP & MIS)O/o CGM, West Bengal Telecom Circle, BSNL033-22100069

Tier : 3 If you are not satisfied with consumer grievance redressal You can contact further :

S.No.Name of Public Grievance Officer / DesignationTelephone no.EmailOffice Address
1GM(CDN)011-23717055 011-23312021 (FAX)ddgpg@bsnl.co.inRoom No. 27, IR Hall, Eastern Court, Janpath , New Delhi-110001
2AGM(PG)/DM(PG)011-23766621  ddgpg@bsnl.co.inO/O GM (CDN),BSNL CO IR Hall Eastern Court, Janpath , New Delhi-110001

Cabinet Secretarate Directorate of Public Grievance

The Secretary
Directorate of Public Grievance,
2nd Floor, Sardar Patel Bhawan, Sansad Marg,
New Delhi-110001
Tel. No. : 011-2374 3139, 011-2374 1228, 011-2336 3733
Fax No. : 011-2334 5637
Email : secypg@nic.in

Registered & Corporate Office

Bharat Sanchar Bhavan
Harish Chandra Mathur Lane
Janpath, New Delhi-110 001

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