Organization: BSNL TOLL FREE NUMBER(S):
- 1800 345 1500 (Landline – from other operator mobile or Landline)
- 1800 180 1502 (WLL / CDMA)
- 1800 180 1503 (GSM Postpaid / Prepaid)
- 1800 345 1504 (Broadband Complaint Booking)
- 1800 425 1957 (BSNL – For MPLS & Other Data Services)
- 1800 425 7007 (Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
- 1909 (DND from Landline / Mobile)
ALL INDIA NUMBER(S):
- 9482157007 (SMS Other Operators)
Website: Official Website
Details for Complaint Procedure and contact details of Complaining Officer of your circle are also given on the back side of your Telephone Bills.
Important Links
Services
Pay Bills
Recharge
Prepaid Mobile Self care
- Prepaid Mobile selfcare (East)
- Prepaid Mobile selfcare (North)
- Prepaid Mobile selfcare (South)
- Prepaid Mobile selfcare (West)
New users
- Login
- Apply For new Connection
- Track New Connection status
- Go green (opt for e-bill only)
- Pay biils
- Register complaint
- Track complaint
- Lease Circuit Cost Estimation
Registered Users
App
My Account
- Pay landline / Broadband bill
- Pay Mobile Bill
- Pay WLL / CDMA / EVDO Bill
- Mobile / CDMA Duplicate Bill
- Download center
Customer Care
LandLine
| 1500 from BSNL mobile or Landline 1800-345-1500 from other operator mobile or Landline |
Broadband
| 1504 from BSNL mobile or Landline 1800-345-1504 from other operator mobile or Landline |
GSM Postpaid / Prepaid
| 1503 from BSNL mobile or Landline 1800-180-1503 from other operator mobile or Landline |
WLL / CDMA
| 1502 from BSNL mobile or Landline 1800-180-1502 from other operator mobile or Landline |
Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)
| Toll Free No-18004257007 SMS Short Code for BSNL-57007 SMS Other Operators- 9482157007 Email Id- ebenquiry@bsnl.co.in Leased Line Call Centre: 1800-425-1957 |
Global Satellite Phone service
Contact No. : 0120-2755877
Fax No. : 0120-2755877
Call center : 1800 425 1957
Email : satphone.india@bsnl.co.in , dn_sahai@bsnl.co.in
Franchisee contact
Grievance Redressal
- Online grievance redressal form
- Write to CMD BSNL by e-mail
cmdcomplaints@bsnl.co.in
Tier : 1 Customer Care No. (Given Above)
Tier : 2 Appellate authority
Table Search:
| State | Phone | Name of PG Appellate Authrity | Address | Fax | |
|---|---|---|---|---|---|
| Andman and Nicobar | 03192-233800 | cgm_an@bsnl.co.in | V. Jagadeesan, CGM | O/o CGMT, A and N Circle, Port Blair | 03192-233660 |
| Andhra Pradesh | 0866-2444777 | isoropia@gmail.com | Shri L.S.ROPIA, PGM CFA | 4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Chuttugunta, Eluru Road,Vijaywada- 520004 | |
| Assam | 0361-2736394 | gmadmin_assam@bsnl.co.in | Kishor Kumar, GM(HR & Admn) | O/o CGMT, Assam Telecom Circle, Guwahati-781001 | 0361-2736395 |
| Bihar | 0612-2239938 | gmo_bihar@bsnl.co.in | Shri M. S. Dhaker, GM(NWO-CFA) | 5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001 | |
| Chhattisgarh | 0771-2229300 | pg_cgappeal@bsnl.co.in | Kulranjan Kujur, GM(CFA) | O/o CGMT, Chhattisgarh Circle, Khamhardih Telephone Exchange Campus, Vidhan Sabha Road, Raipur, Chhattisgarh | 0771-2228300 |
| Chennai | 044-26411300 | pg_chennai@bsnl.co.in | Shri. V. Senthil Vasan, PGM(O) | O/o CGMT, Chennai Telecom Distt., Chennai | 044-26426888 |
| Gujarat | 079-26481366 | gmnwocfa@gmail.com | Shri D P Parihar, PGM (NWO-CFA) | 7th Floor, O/o CGMT, Gujarat Circle, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006 | 079-26481416 |
| Himachal Pradesh | 0177-2622949 | app_auth_hp@bsnl.co.in | Sh Rajinder Kumar | O/o of CGMT, HP, Block No.11, SDA Complex, Kasumpti, Shimla, 171009 | 0177-2621133 |
| Calcutta | 033-22438000 | gmsmctd@bsnl.co.in | S N Banerjee, GM(S&M) | O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan,34, B.B.D. Bag, Kol- 700 001 | |
| Haryana | 0171-2602700 | gm_cfa_har@bsnl.co.in | Mahesh Chand Meena, GM(CFA) | O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. – 133001 | 0171-2603155 |
| Jharkhand | 0651-2208800 | gmcfajkd@gmail.com | Smt. Geeta Banerjee, PGM(CFA) | O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi – 835217 | 0651-2209900 |
| Jammu & Kahmir | 0191-2477222 | gmcfajk@gmail.com | Shri Ravindra Kumar LL & BB, GM(CFA) | O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu | 0191-2477255 |
| 0191-2477789 | gmnwpcmjk@gmail.com | M. K. Yadav [Mobile], GM(CM) | 4th Floor, Trikuta Nagar Exchange Building, Jammu | 0191-2477555 | |
| Kerala | 0471-2306600 | gmhrkerala@gmail.com | Sri. Sathesh .R, GM(HR & Admn) | O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-695033 | 0471-2305922 |
| Karnatka | 080-25362244 | gmop_ktk@bsnl.co.in | Sri Janardhan Rao, PGM(NWO-CFA), Karnataka | Area of Jurisdiction–Consumer fixed access(CFA) Karnataka Circle(Excluding Bangalore SSA), Room No.101, I Floor Office of CGMT, Karnataka Circle, No.1 Swami Vivekananda Road, Bangluru-560008 | 080-25301166 |
| Karnatka | 080-25555111 | appellate_msktk@bsnl.co.in | Shri C A Reddy, GM(NWO-CM), Karnataka | Area of Jurisdiction –Consumer Mobility (CM), Karnataka Circle (excluding Bangalore SSA), Room No 326, 3rd Floor, Annexe Bldg, O/o CGMT, Karnataka Telecom Circle, No.1,Swami Vivekananda Road, Bangaluru-560008 | 080-25555112 |
| Karnatka | 080-22865300 | gmhrabgtd@gmail.com | Shri Vinod Kumar Gupta GM(HR&Admin), Karnataka | Area of Jurisdiction–Consumer Mobility and CFA(Only Bangalore jurisdiction) , 2nd floor, O/o PGM Bangalore telecom District,Telephone House,Rajbhavan Road , Bangalore- 560001 | 080-22861414 |
| Maharashra | 022-26612184 | pgmd_mah@bsnl.co.in | Sandeep Agarwal, PGM(CFA) | 2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai – 400054 | 022-26615815 |
| Madhya pradesh | 0755-2570700 | gm_regulation@bsnl.co.in | Neeraj Khare, PGM (NWO-CFA) | O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal | 0755-2572424 |
| Norh east 1 | 0364-2222100 | gmcmtso.ne1@gmail.com | Ms. D.Giri, PGM(HR) | O/o CGMT, BSNL, CTO Building, N.E-1 Circle, Shillong – 1. | 0364-2501563 |
| North east 2 | 03862-234470 | Shri BABU Ram, GM(S & M) | O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur | ||
| Odisha | 0674-2535399 | gmcfaor@gmail.com | Manoj Kumar Patel, GM(CFA) | O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009 | 0674-2534545 |
| Punjab | 0172-2604747 | pg_appellate_pb@bsnl.co.in | Sandeep Khullar, PGM (CFA) | O/o CGMT, Punjab Circle, Plot No. 2, Sanchar Sadan, Sector 34A, Chandigarh | 0172-2664100 |
| Rajasthan | 0141-2365050 | pg_appellate_raj@bsnl.co.in | R P Sharma, PGM(NWO-CFA) | O/o CGMT, Rajasthan Circle, Jaipur | 0141-2377400 |
| Tamil Nadu | 044-28293914 | gmo_tn@bsnl.co.in | T.PONKODI , PGM(NWO-CFA) | O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006 | 044-28293915 |
| UP East | 0522-2621200 | gmnwocfa_upe@bsnl.co.in | Neeraj Verma, PGM(OP) | O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow | 0522-2230300 |
| UP West | 0121-2600786 | gmhrupw@bsnl.co.in | Sh A K Srivastava, GM(HR) | O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar | |
| Uttaranchal | 0135-2714100 | pg_ual@bsnl.co.in | B. S. Rauthan, DGM(NWO-CFA) | O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001 | 0135-2714300 |
| West Bengal | 033-22100068 | gmhrwbtc@gmail.com | Smt. Pranati Das, GM (OP & MIS) | O/o CGM, West Bengal Telecom Circle, BSNL | 033-22100069 |
Tier : 3 If you are not satisfied with consumer grievance redressal You can contact further :
| S.No. | Name of Public Grievance Officer / Designation | Telephone no. | Office Address | |
|---|---|---|---|---|
| 1 | GM(CDN) | 011-23717055 011-23312021 (FAX) | ddgpg@bsnl.co.in | Room No. 27, IR Hall, Eastern Court, Janpath , New Delhi-110001 |
| 2 | AGM(PG)/DM(PG) | 011-23766621 | ddgpg@bsnl.co.in | O/O GM (CDN),BSNL CO IR Hall Eastern Court, Janpath , New Delhi-110001 |
Cabinet Secretarate Directorate of Public Grievance
The Secretary
Directorate of Public Grievance,
2nd Floor, Sardar Patel Bhawan, Sansad Marg,
New Delhi-110001
Tel. No. : 011-2374 3139, 011-2374 1228, 011-2336 3733
Fax No. : 011-2334 5637
Email : secypg@nic.in
Registered & Corporate Office
Bharat Sanchar Bhavan
Harish Chandra Mathur Lane
Janpath, New Delhi-110 001
About BSNL
- Company
- HRD
- Finance
- RTI
- Independent External Monitors
- CITIZEN CHARTER
- Consumer Grievances
- TAC Members
- TRAI QoS Report
- Beware of fake websites
- Gallery
BSNL Services
- Landline
- Mobile
- Broadband
- Enterprise Services
- Business Opportunities
- Download Forms
- Help Desk
- Toll Free Number
- India Telephone Directory
- Available Space on Rent
My Account
- Pay Landline/ Broadband Bill
- Pay Mobile Bill
- Pay WLL/ CDMA/ EVDO Bill
- Mobile/ CDMA Duplicate Bill
- SMS Alerts